swerty99 Casino – Privacy Policy

1. Introduction

swerty99 Casino ("swerty99," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the swerty99 platform at swerty99.com (the "Platform"). This Privacy Policy ("Policy") describes how swerty99 collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account on swerty99 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, which together form the complete framework governing your use of swerty99.

2. Personal Data We Collect

swerty99 collects the following categories of personal data from players:

swerty99 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.

3. How We Collect Your Data

swerty99 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, pixel tags, and server logs. See Section 7 for more detail on cookies.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and analytics providers, where permitted by applicable law.
• Publicly available sources: In limited circumstances, swerty99 may supplement your data with information from publicly available sources for the purposes of fraud prevention and regulatory compliance.

4. How We Use Your Personal Data

swerty99 uses your personal data for the following purposes:

• To create, manage, and maintain your swerty99 account.
• To verify your identity and age in compliance with Philippine gaming regulations, including the mandatory 21+ age requirement.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To provide customer support and respond to your enquiries and complaints.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To monitor your gaming activity for responsible gaming purposes and to enforce self-exclusion requests.
• To send you transactional communications, including account notifications, deposit confirmations, and security alerts.
• To send you marketing communications about swerty99 promotions and new games, where you have consented to receive such communications.
• To improve and personalize the swerty99 Platform based on your usage patterns and preferences.
• To enforce our Terms & Conditions and other applicable policies.

5. Legal Basis for Processing

swerty99 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for swerty99's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

swerty99 does not sell, rent, or trade your personal data to third-party marketers. swerty99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by swerty99 to verify player identities.
• Fraud prevention and security providers: Third-party agencies that assist swerty99 in detecting and preventing fraudulent activity and money laundering.
• IT and platform service providers: Cloud hosting, data storage, and technology service providers who process data on swerty99's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by swerty99, subject to professional confidentiality obligations.

All third parties with whom swerty99 shares personal data are required to implement appropriate technical and organizational security measures and to process your data only in accordance with swerty99's instructions and applicable law.

7. Cookies and Tracking Technologies

swerty99 uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze Platform usage, and to support our security and fraud prevention measures. The types of cookies used by swerty99 include:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management and security. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized information about how players use the Platform, helping swerty99 improve functionality and user experience.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options.
• Marketing cookies: Used to deliver relevant promotional content about swerty99 games and offers, where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the swerty99 Platform.

8. Data Retention

swerty99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, swerty99 retains account and transaction data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations. Identity verification documents are retained for the period required by applicable law. Marketing preferences and communications data are retained until you withdraw your consent or request deletion.

When personal data is no longer required, swerty99 will securely delete or anonymize it in accordance with our data retention schedule.

9. Data Security

swerty99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the swerty99 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to swerty99 systems.
• Incident response procedures for the detection, reporting, and management of personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, swerty99 will notify the National Privacy Commission (NPC) of the Philippines and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by swerty99:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data swerty99 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to swerty99's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (N PC) of the Philippines if you believe that swerty99 has not handled your personal data in accordance with applicable law.

To exercise any of your data subject rights, please contact swerty99's Data Protection Officer using the contact details set out in Section 14 of this Policy. swerty99 will respond to all verified data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case swerty99 will notify you of the extension and the reasons for it.

swerty99 may request proof of identity before processing a data subject request to ensure that personal data is not disclosed to unauthorized persons.

11. Children's Privacy

The swerty99 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. swerty99 does not knowingly collect personal data from individuals under the age of 21. If swerty99 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be deleted, and any deposits will be returned in accordance with our verification procedures.

If you believe that swerty99 may have inadvertently collected personal data from a minor, please contact us immediately using the details in Section 14.

12. International Data Transfers

swerty99 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines, for example where swerty99 uses cloud service providers or technology partners with infrastructure located abroad.

Where personal data is transferred outside the Philippines, swerty99 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations on the recipient equivalent to those required under the Data Privacy Act of 2012. By using the swerty99 Platform, you consent to such transfers where they are necessary for the provision of our services.

13. Changes to This Privacy Policy

swerty99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes to this Policy are material, swerty99 will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of the swerty99 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

swerty99 encourages you to review this Policy periodically to stay informed about how we protect your personal data.

14. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or swerty99's handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer
swerty99 Casino
Email: [email protected]
Support Email: [email protected]

Our Data Protection Officer is available Monday to Friday, 9:00 AM to 6:00 PM Philippine Standard Time (PST). General customer support is available 24 hours a day, 7 days a week via live chat on the Platform.

If you are not satisfied with swerty99's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available on the NPC's official website.